Shipping + Returns.
If you have an enquiry about your order, please email us at yourfriends@wornforgood.com.
Shipping
WORN FOR GOOD COMPLIES WITH AUSTRALIAN FAIR TRADE POLICIES. PLEASE READ THE BELOW CAREFULLY BEFORE PURCHASING. BY PURCHASING WITH WORN FOR GOOD YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.
All online orders are processed and shipped will be shipped within 48 hours of purchase. Standard orders placed should arrive within 3-5 working days from the time your order has been shipped. For rural and remote areas, please allow an additional 1-2 working days. Please note public holidays may effect the delivery date. Once your order is processed you will receive a confirmation email from Worn for Good with tracking information.
We currently ship to Australia and New Zealand. All orders are shipped using Australia Post. A flat rate of $10 applies for regular shipping in AU for orders under $150. A flat rate of $15 applies for orders to NZ. Tracking numbers will be sent via email.
We offer international shipping for orders over AU$250. Please get in touch and we can provide you with a quote for shipping to your country.
For any special delivery instructions please include these in the ‘notes’ section during checkout.
Please note that all product pricing indicated and payments made on this site are in Australian dollars.
Returns + Refunds
We are a social enterprise that commits 100% of our profits to charity. Given the nature of our business model and that our funds are distributed to our cause partners each quarter, we are unable to offer refunds unless the garment is faulty. We request that you arrange your refund with us within 14 days of the purchase date.
*Please note original shipping and return shipping are not reimbursed.
No change of mind returns.
ALL ITEMS ARE FINAL, THERE IS NO EXCHANGE ON ITEMS UNLESS DEFECTIVE OR FAULTY.
FAULTY/DAMAGED ITEMS
Please read the item descriptions carefully upon placing your order, as preloved pieces are sold 'as is'. We undertake a thorough inspection of each piece prior to listing, however sometimes clothing has slight flaws (which we think adds to their story). These will always be included in the item description.
Condition guidelines:
Brand new, with tags = perfect condition, tags still attached
Brand new = perfect condition, no signs of wear
Loved = great condition, only worn a handful of times
Very loved = lived, loved and worn, ready for a new home
SIZING
Given we sell a wide range of brands and designers, we cannot take responsibility for sizing issues for each brand. We encourage you to research the brand and their sizing charts before purchasing, although we have done our best to bring across these size guides onto each of the products for your convenience.
If you have an enquiry about your order feel free to email us yourfriends@wornforgood.com.